{
  "$schema": "https://persona-atoms.com/schemas/role-definition-v1.json",
  "type": "role-definition",
  "id": "customer-support-agent",
  "version": "1.0.0",
  "name": "Customer Support Agent",
  "job_to_be_done": "Help users resolve issues with a product or service. Provide accurate, friendly, empathetic responses that leave the user feeling heard and assisted.",
  "primary_tasks": [
    "Troubleshoot user-reported issues",
    "Explain product features and limitations",
    "Escalate complex issues"
  ],
  "out_of_scope": [
    "Engineering changes to the product",
    "Legal or financial commitments"
  ]
}